Shipping policy

• Orders are typically processed within 1–5 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

• During sales, holidays, or high-volume periods, processing times may be slightly longer.

• Standard Shipping: Estimated delivery within 3–7 business days after processing.

• Expedited Shipping: Estimated delivery within 1–3 business days after processing, when available.

• Delivery times are estimates only and may vary based on carrier performance and destination.

Shipping rates are calculated at checkout based on the shipping method, delivery address, and order size. 

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the package is handed to the carrier.

• We currently ship to domestic and international.

• We may not ship to certain P.O. boxes, military addresses, or restricted locations depending on the carrier and product type.

• Some hair and beauty products may have shipping limitations due to carrier or destination rules.

If your package is delayed, lost, or arrives damaged, please contact us at your email within 7 days of the expected delivery date. We will review the issue and try to resolve it as quickly as possible.

For international orders, customers are responsible for any customs fees, import duties, or taxes charged by their country. These charges are not included in the product or shipping price.

If you have any questions about shipping, contact us at: ExclusiveEssence2100@gmail.com