Refund policy

At Exclusive Essence Hair Emporium, we want you to be satisfied with your purchase. Please review our return and refund policy below before placing an order.

We accept returns on eligible items within 7 days of delivery. Items must be unused, unworn, unwashed, and in their original packaging with all tags and seals intact.

For hygiene and safety reasons, the following items are final sale and cannot be returned:

• Wigs that have been worn, altered, or installed.

• Hair extensions that have been opened, used, or removed from packaging.

• Beauty tools, accessories, and personal care items that have been opened or used.

• Sale or clearance items.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide next steps.

Once your return is received and inspected, we will notify you of approval or rejection. If approved, refunds will be issued to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

We only replace items if they arrive damaged, defective, or incorrect. If you need an exchange, contact us as soon as possible after delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service for all returns.

We do not accept returns on:

• Opened hair products.

• Used beauty products.

• Gift cards.

• Clearance or final sale items.

To start a return or report an issue, contact us at:

Exclusive Essence Hair Emporium

Email: ExclusiveEssence2100@gmail.com